Privacy Policy

We owned the domains theauraplace.com and aurasoma-official.com.

Our main website address is https://theauraplace.com, users who visited aurasoma-official.com will be redirected to our main website address.

This Privacy Policy explains how The Aura Place Enterprise (“The Aura Place,” “we,” or “us”) collects, uses, and discloses information about you. This Privacy Policy applies when you use our websites, and other online products and services that link to this Privacy Policy (collectively, our “Services”), contact our customer service team, engage with us on social media, or otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or providing you with a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

What personal data we collect and why we collect it

Information You Provide to Us
We collect information you provide directly to us. For example, you share information directly with us when you create an account, fill out a form, submit or post content through our Services, communicate with us via third-party platforms, request customer support, or otherwise communicate with us. The types of personal information we may collect include your name, display name, username, email address, business information, including your avatar image, photos, posts, responses, and any other information you choose to provide. We do not collect payment information through our Services. We rely on third parties to process payments in connection with our Services. Any information you provide to facilitate such a payment is subject to the third-party payment processor’s privacy policy, and we encourage you to review this policy before you provide any information to the payment processor.
Transactional Information
When you purchase products from our website, we collect information about the transaction, such as payment details, purchase price, purchased products, and the date of the transaction. This allows us to fulfill your order.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Who we share your data with

We share personal information with vendors, service providers, and consultants that need access to personal information in order to perform services for us, such as companies that assist us with web hosting, storage, and other infrastructure, analytics, payment processing, fraud prevention and security, customer service, communications, and marketing.
We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements. If we are going to disclose your personal information in response to legal process, we will give you notice so you can challenge it (for example by seeking court intervention), unless we are prohibited by law or believe doing so may endanger others or cause illegal conduct. We will object to legal requests for information about users of our Services that we believe are improper.
We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.

Refund Policy

We make every attempt to ensure that you are satisfied with your purchasing experience on our website, therefore we’re happy to send a replacement or refund in special cases, such as:

Products are not received
Received wrong products
Duplicated transactions made

Products Not Received

Once your product is delivered, we will share you a tracking code to track your delivery. In average, our customers usually receive their products within 3-5 days.

If you’ve not receive your products after 5 days starting from the delivery date, please check the status of your delivery status using the given tracking code, or contact us through our website. Upon confirmation with the shipping company that the product is lose while delivering, we will proceed to send you a replacement for the same product.

Received Wrong Products

If you’ve received wrong products (receiving different items from what you’ve purchased on the website), please report to our Customer Support team within 48 hours from the date of delivery. If a report is made after 48 hours, the claim will be automatically rejected by our Warehouse team. Kindly have the following information submitted with your report and email them to rubyloo_0901@outlook.com or contact us through our support channels (Facebook, WhatsAPP):

Order Number
Clear Photos of the received goods and box it came with

Once the claim is approved, you will pay for the return shipping of the product to our shop address indicated at the end of this page, alternatively, you can drop-off your item at our shop. Once the returned product is received and checked, The Aura Place Enterprise will schedule the delivery of your product within 5 working days.

If you return Product to us (a) without informing us in advanced or (b) without all parts included in the original package or (c) the product is not in it’s original condition; The Aura Place Enterprise retains the right to either refuse delivery of such return or refuse replacement or refund.

Damaged Products

Due to the nature of our products, it will react to the energy around you. Our bottled products will be wrapped thoroughly with several layers of bubble wraps, and the product’s bottles are thick enough to withstand a normal fall, therefore your products are well protected when being shipped to you.

In some cases, your product may be broken or found with cracks (upon received or during usage), this is because of the energy reactions. Therefore, we do not provide refund or replacement for damaged products. To learn more about our products, please contact us for consultation.

Refund Method

If a refund request is approved, the refund will be made in the same form of payment originally used to make the purchase.

If the original payment is made via cash, the customer can provide their bank details which the refunded amount will be transferred into it.

Delivery

If delivery is requested when purchasing, we’ll deliver your products through third-party shipping companies, this include but not limited to POS Malaysia Berhad or Skynet Worldwide (M) Sdn. Bhd.，to the address provided by you. The time to receive your products depend on the delivery address and the shipping companies, usually it will take 3-7 days. Unforeseen circumstances might further delay this, such as area lockdown, new shipping restriction policy due to COVID-19, etc.

We will not take any responsibility if the purchased product is not received due to incorrect address given.

Need Help?

If you have any questions about our Privacy or Refund Policy, please contact us through our email at rubyloo_0901@outlook.com or our support channels.

Alternatively, you can visit us at our physical store located at:
The Aura Place Enterprise (202103112570)
142-01, Jalan Kempas Lama 2/1
Kempas Lama, 81300
Johor, Malaysia

Privacy & Refund Policy